When did it become unfashionable to admit to mistakes. We all make mistakes. Why not just own up to them?
Yesterday I got an email from an agent asking if I was available for work. I replied pointing her to the page on my company web site where that information is always available.
Just now I got the same email again from the same agent. Well, the content was identical, but the subject line had changed. Yesterday it was “New Year New Project?”, today it had become “New Projects?”.
I replied to the second email saying that my situation hadn’t changed in twenty-four hours. Her reply to this was:
So sorry for some reason it looks like my outlook has duplicated my emails
Not, “oops, I looks like I sent stff to the same people twice” or “sorry, I should have checked that list of names more closely”. Just “my outlook has duplicated my emails”. It wasn’t her fault – her technology had let her down. Everyone knows that Outlook often sends the same email twice, twenty-four hours apart and changes the subject line as it does it.
Except it doesn’t, does it. I know that Outlook is one of the most broken email clients ever to have been released (only beaten, in my experience, by Lotus Notes) but last time I used it, it wasn’t in the habit of changing subject lines and resending mail. Maybe that’s a new feature.
I pointed out the subject line discrepancy and she replied that she was not “great with Technology!” Which, I suppose, is as close as I’m going to get to an explanation.
Perhaps blaming mistakes on a “computer error” still fools most of the population. But if you’re dealing with IT people, you must realise that most of them will know more about the subject than you. And that must make blaming the technology an extremely risky approach.
It’s certainly one that has moved this recruiter along way down my list of people I want to do business with.