I’m not the world’s most organised person. I’m forever losing important pieces of paper. Over the christmas break I went through some of what I laughably call my filing system and attempted to impose a little more order.
One of the important pieces of paper I found was my TV licence. In an attempt to cut down the number of important pieces of paper I have to keep track on, I visited the TV Licensing web site and was happy to see that they have a Licence by Email facility. That seemed to be a good idea, so I signed up.
Today I got my first email from them. Opening it up I saw the text:
Your TV Licence is available
And nothing else. No information on how I could get my licence, or anything useful like that.
I realised what had happened. For various reasons I always read incoming mail in plain text mode. When I switched Thunderbird to HTML mode I saw that there was a carefully constructed HTML section as well and that this section had lots more information, including a link to a PDF of my new licence.
It’s nice that they bothered to create a text portion of the mail (many people still don’t). But I’m sure it could have been a bit more useful. Perhaps they could have included the link to my licence in the text portion. That way I wouldn’t have had to open the HTML version at all.
It’s a real shame when you see people trying to do the right thing, but just not understanding enough to get it right. I bet someone made a lot of money designing that system.
Oh, and the mail came from a “do not reply” email. That’s just rude. What’s the point of an email address that you can’t reply to?