Dell Web Site

To an extent, the problems with the Trainline and Ticketmaster web sites that I’ve mentioned before could be excused because… well because they’re non-technical companies and they don’t know any better. Of course, it’s easy to argue that they should be employing technical people who do know better, but still…

But over the last couple of weeks, I’ve been astonished by the incompetance shown by the people running the Dell web site. I’ve been poking around their site because I want to buy a new computer. But they really don’t make it easy. I’ve had links to non-existant pages, messages telling me that sections of the site were unavailable and just now the section of the site that gives details of their monitors appeared to have been put behind password control. Is there something about their monitors that only a select few are supposed to know.

Now call me stupid, but I persevered and bought a new system. I’ve always been very happy with the computers I’ve bought from Dell. But they’ve really tried my patience this time. Next time I buy a computer (and my laptop is looking past its best) I’ll probably shop around a bit.