In the past I’ve been quick to use this site to rant about bad customer service, so I’d like to take the opportunity to redress the balance slightly and mention some good customer service that I recieved yesterday.
I was browsing the Jessops web site looking for information about digital cameras when I noticed that there was a section containing details about the operating systems that each camera was compatible with. And, of course, Linux was never listed.
So I emailed them asking them about this. And I got a reply in less than an hour. The reply pointed out that the site was just republishing information that the camera manufacturers were giving them and therefore until the manufacturers started to list Linux compatibility, the Jessops site wouldn’t be able to do that. All of which is quite acceptable if not particularly useful. They’re already ahead of a number of PC World (to pick an example at random) employees who often don’t even know what Linux is.
But the reply didn’t stop there. It went on to point me at this page about using gphoto and suggested that I ask for more information about particular models on a site like linuxforum.
All in all, pretty much as useful an answer as I could expect. So thank you to Richard Bradford of Jessops Customer Service for being clued up and generally very helpful.
If it was not that the quality of your services and products was superior to any other store I would shop elsewhere,today I spent over twenty five minutes in your Chichester store just to collect an enlargement, no fault of your staff they were polite and when they did serve me very helpful.I would like to suggest that you either increase your staff level or as in large Supermarkets have an assistant to help those who are only collecting their photo’s or prints. I fully understand that selling specialised photographic equipment takes time but to wait all this time when just collecting is not really customner friendly.