http://blog.dave.org.uk/2010/01/customer-relationship-failure.html In which someone you've never heard of writes about things you have no interest in Thu, 23 May 2013 13:11:55 +0000 hourly 1 http://wordpress.org/?v=3.5.1 http://blog.dave.org.uk/2010/01/customer-relationship-failure.html#comment-2616 rabidgravy.com Fri, 15 Jan 2010 13:03:59 +0000 http://newblog.dave.org.uk/?p=1587#comment-2616 I think I gave Jessops my email address when I bought something in a physical shop in Weymouth. I’m pretty sure I filled in the name and email address myself. I’m slightly confused then that I get email which addresses me as ‘John’ which is not my name or part of my name: I might have understood the common contraction ‘Jon’ but I really don’t know where they could possibly have got the name they have from, except perhaps as a contraction of a common mis-spelling of my name. I can only guess that, on entering the data into their CRM system, the clerk ‘corrected’ the spelling of ‘Jonathan’ and that subsequently it got contracted by some unknown mechanism.

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